At BFI Group, we strive to ensure our clients are fully satisfied with our services. However, if you are not satisfied with your purchase, please review our refund policy below.

1. Eligibility for Refunds

Refund requests must be submitted within 14 days of the service delivery or purchase date. To be eligible, the service or product must have demonstrable issues or non-compliance with the agreed terms.

2. Non-Refundable Services

Certain services such as consultancy hours already rendered, customized reports, or completed advisory sessions are non-refundable.

3. Refund Process

To request a refund, please contact our support team at [email protected] with your order details and reason for the request. We will review your claim and respond within 7 business days.

4. Partial Refunds

Partial refunds may be offered at our discretion depending on the extent of the service rendered or the issue reported.

5. Changes to Refund Policy

BFI Group reserves the right to update this refund policy at any time. Any changes will be communicated through our official website.

If you have any questions or require assistance, please contact us directly.